An engineer that will resolve your problem, no
matter what it is, even if the problem is caused by or located with
Verizon.
We will be your advocate with Verizon, if you
have a problem with your DSL circuit you call us and we will stay on it
until it is solved.
We do all installations. We don't send
do-it-yourself kits. If it doesn't work, you don't pay for anything.
No down-time. Free 56K dial-up account included.
Web Access to E-mail, E-mail users can get their
e-mail from anywhere in the world, at their desk or on the go, as
long as their computer has internet access. No need to fiddle with
Outlook or Netscape
Free access to our in-house News Server. (Over
50,000 live newsgroups). Others pay for it.
What does your
optional
Installation Charge include, and why do you charge for it?
Our DSL installation charge
includes connecting the DSL modem, making sure that there is "sync" (the
modem talks to the DSLAM switch at the Telco CO), connecting the DSL
modem to the computer, installing and configuring the connection
software, testing the connection, and setting your
personal configuration. This procedure is seldom trivial and it takes us
normally thirty minutes to one hour on a good day. However, we will take as long as it is needed, until
the DSL connection works, for the same flat fee. There have been plenty
of times that we have spent four to eight hours. A few times
we have spent couple of days! Unlike Verizon's, our on-site installation
charges are not "by the hour".
We charge because we send an
experienced technician to your location and do everything for you. If
you want to use the do-it-yourself kit sent by Verizon be sure
that you know enough about computers and that you allocate about 2 to 6
hours (some of them waiting on the phone for tech support) for the task.
Why would I
want a dedicated Phone Data Circuit?
DSL Internet service can use the
same circuit used by voice service under a different frequency. Once the
DSL service is active, you will hear an annoying hissing and crackling
noise when you use the phone. This is why DSL filters are required on
phone lines using DSL service. A dedicated data circuit is not used for
voice communications, so it doesn't require filters. This is
particularly important in business; you do not want crackling voice
service when your DSL filter fails.
Furthermore, if you use your
standard phone line for DSL you have to install your DSL modem and
router where your phone equipment is located. This is usually not where
your computers (or servers) are located. The result are ugly,
unprofessional phone cables running through your desks. A dedicated data
circuit is installed professionally where it is needed. It not only
looks professional, it works better because there is no interference
with your voice service. If your voice line(s) goes down, your DSL
service will remain up.
Finally, quality phone service is
indispensable for business. Do you want to risk (or complicate it by
adding another non-related service) your phone service, when all you
really want is good, fast Internet access? We think it is better (and
safer) to keep the services separate.
Why do I
need DSL filters?
If you use your current voice
lines for DSL service you need to use DSL filters in order to reduce the
hissing, crackling noise. These filters need to be installed with every
piece of phone equipment (including wall phones) that shares the DSL
line. Filters are available in computer stores. We provide them for free
to all our DSL customers
Are there any
distance limitations?
Yes. You must be within 19,000
feet of your phone exchange Central Office (CO). Your exchange (the
first three digits of your phone number) is the important variable. For
example, if you live in Newbury but have a Newton exchange, your
location must be within 18,000 feet of the Newton CO.
