Network Support Page

GreenNet® was established in 1995 and has become since then the first successful, large-scale, Internet Service Provider (ISP) based exclusively on the Windows NT Operating System. We developed many of the original Windows NT tools, which are widely used by other ISPs. We are acknowledged in the industry as one of the pioneer Windows NT shops. We are not only familiar with Windows NT, we live by it and use it as part of our daily work routine. We believe it is important for you to know this as you select your network support partner.

As computer networks become more affordable and accessible, more and more business and institutions are becoming dependent on their smooth operation. Unfortunately, the amount of talent available to design, support and maintain computer networks is scarce and expensive. To satisfy this market need, GreenNet® has created our Network Support division. Network Support is staffed by the same engineers and technicians that run the GreenNet® network. Supporting networks is our every day job, not just an add-on service. Give us a try!

Below is a price list of the different services we offer:

Description	Cost	Comments
Network Installation:
Configure and/or order a server	$250	Buy direct and we will configure it for you
Install and test Windows NT on a server	$500	Either PDC or BDC, includes one switch or hub
Install and test networked workstations (printer)	$50, each	Windows 98/ME or Windows NT
Install Network (CAT 5) wiring	$3/lf	Excludes materials’ cost
Install and test non-networked workstation	$100
Install Application on NT server (Proxy, Exchange)	$350, each	Best done when network is setup
Install Application on workstation (MS Office, etc)	$50, each

Yearly Maintenance Contracts:		(Includes software upgrades and troubleshooting)
Pre-paid method. (Servers, workstations, printers)	$3,995	Up to 30 incidents. Each additional: $180
Retainer method. (Servers, workstations, printers)	$2,000	Each incident charged at $180

One-time Services:
Re-format hard drive. Re-install software	$200	Bring a dead machine back to life
Configure Internet dialup connection	$50	Free, if buying connection from GreenNet®
Configure, troubleshoot DSL, ISDN, T1 connection	$399
Service call. No maintenance contract. Technician	$100/hour	Two hours minimum.
Service call. No maintenance contract. Engineer	$150/hour	Two-hr. Min. Better to get a maintenance contract!
Consulting (Network design, overhaul, replacement)	$275/hour
Telephone phone support, with Service Contract	Free
Travel Time	Free	We are a local company. You don’t pay us for travel.