FAQ's About GreenNet® DSL (Click on the question
to get the answer)
Why should I order DSL from GreenNet®?
Customer-oriented technical support and service.
This is what set us apart and made us famous
No down-time.
Free 56K dial-up account included
Web Access to E-mail, E-mail users can get their
e-mail from anywhere in the world, at their desk or on the go, as long as
their computer has Internet access. No need to fiddle with Outlook or
Netscape
Free access to our in-house News Server. (Over
50,000 live newsgroups). Others pay for it.
On-site priority technical assistance at discounted
rates (50% off)
An engineer that will resolve your problem, no matter what it is.
We can get it where other large providers (i.e.
Verizon, AT&T) cannot.
We do all installations. We don't send
do-it-yourself kits. If it doesn't work, you don't pay for anything.
What does "Installation" include, and why do you
charge for it?
Our DSL installation charge includes
connecting the DSL modem, making sure that there is "sync" (the modem
talks to the DSLAM switch at the Telco CO), connecting the DSL modem to
the computer, installing and configuring the connection software (if
necessary), testing the connection, and setting your personal
configuration. This procedure is seldom trivial and it takes us normally
one hour. However, we will take as long as it is needed, until it works,
for the same flat fee. Unlike Verizon's, our installation charges are not
"by the hour".
We charge because we send an experienced
technician to your location and do everything for you. If you want to use
the do-it-yourself kit sent by the phone company be sure that you know
enough about computers and that you allocate about 2 to 6 hours (some of
them waiting on the phone for tech support) for the task.
Why
would I want a dedicated Verizon Data Circuit?
DSL Internet service can use
the same circuit used by voice service under a different frequency.
Once the DSL service is active, you will hear an annoying hissing
and crackling noise when you use the phone. This is why DSL filters
are required on phone lines using DSL service. A dedicated
data circuit is not used for voice communications, so it doesn't
require filters. This is particularly important in business; you do
not want crackling voice service when your DSL filter fails.
Furthermore, if you use your
standard phone line for DSL you have to install your DSL modem and
router where your phone equipment is located. This is usually not
where your computers (or servers) are located. The result are ugly,
unprofessional phone cables running through your desks. A dedicated
data circuit is installed professionally where it is needed. It not
only looks professional, it works better because there is no
interference with your voice service. If your voice line(s) goes
down, your DSL service will remain up.
Finally, quality phone service
is indispensable for business. Do you want to risk (or complicate it
by adding another non-related service) your phone service, when all
you really want is good, fast Internet access? We think it is better
(and safer) to keep the services separate.
Why do I
need DSL filters?
If you use your current voice
lines for DSL service you need to use DSL filters in order to reduce
the hissing, crackling noise. These filters need to be installed
with every piece of phone equipment (including wall phones) that
shares the DSL line. Filters are available in computer stores. We
provide them for free to all our DSL customers
Are there any distance limitations?
Yes. You must be within 18,000 feet of your
phone exchange Central Office (CO). Your exchange (the first three digits
of your phone number) is the important variable. For example, if you live
in Newbury but have a Newton exchange, your location must be within 18,000
feet of the Newton CO.
